While the agency’s offices are not providing service to walk-in visitors due to COVID-19, SSA remains committed to providing ongoing benefits and vital services. SSA asked us to let you know that they remain ready and able to help you by phone with most Social Security matters. You can speak with a representative by calling your local Social Security office or their National 800 Number. SSA provides local office phone numbers conveniently online with the Social Security Office Locator.
SSA also has many secure and convenient online services to:
• Apply for Retirement, Disability, and Medicare benefits,
• Check the status of an application or appeal,
• Request a replacement Social Security card (in most areas),
• Print a benefit verification letter, and
• Much more.
Most business with SSA can be done online, but they know that many people still rely on phone or in-person help. That’s why they want you to know you can still count on them by phone. And, if you have a critical situation SSA cannot help you with by phone or online, the agency may be able to schedule an appointment for you.
If you need help from SSA, please don’t wait until they can see you in person. Reach out now and get the help you need.
Lastly, SSA also understands that getting medical and other documentation can be difficult due to the pandemic. So, the agency is continuing to extend certain deadlines wherever possible. Visit www.ssa.gov for more information.
Thank you,
The Office for Older Americans
Consumer Financial Protection Bureau
